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Discussion Starter · #1 ·
The new cage I got for Roni in June is already broken. :(

I ordered this cage specifically from this particular company because the ones I had seen from this company had the lock I liked so much on my other cages, but when it came in it had this lock I didn't like in the first place. Yesterday, the thing fell apart.

When the cage arrived I asked the folks at the store if I could get the other type of latch, but when we looked at them, the holes are different. Then, when I told the owners the latch broke, they said they only have one of those to give me to replace it because the companies have stopped making that latch since it breaks all the time.

I'm going to ask them to change the lock - drill new holes and put on the lock I like, but I am wondering how they should treat the holes that will be left from the old latch. Is there something they can fill the holes in with so that rust won't develop there? I'm wondering, too, about a plexiglass plate to cover the holes. Perhaps they won't be subject to rust since they have been painted. :shrug:

I'm not mentioning cage manufacturer names right now, but if I can't get this fixed to my satisfaction I will certainly never purchase a cage from this manufacturer again.
 

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Oh, what a bummer! A plexiglass plate to cover the holes sounds good. If you put a rubber stopper or something in the hole, the birds will just pick at it. I think the manufacturer should make this right (at their expense), since they know the locks break all the time and have discontinued them.

Can you post a picture of the lock? The locks on my HQ cages are pretty sturdy and are holding up perfectly, so I was just wondering.

What a bummer! Let us know what happens!
 
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Nanay - you can also put a little krylon paint on there to prevent rust and be bird safe. I would put a little krylon to keep the metal from rusting, then put the plexiglass over it so they don't get into the holes
 

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Discussion Starter · #4 ·
When I took the lock back to the store, the owner told me that I had misunderstood, and the lock on that cage is one that she has never seen break previously. The lock that breaks regularly is a totally different style. However, she did say that the lock that was broken was bent, and when they gave me a replacement lock, it was bent rather severely. So, my hope is that the replacement lock they gave me will hold up. She said if it didn't, they would help me figure out something else.

I do trust the owner of the store a great deal.

My thought is that when the cage came in they had someone build it who was perhaps inexperienced. (They had some new hires in there.) This person perhaps did not realize the original lock was bent. Or, if the person who assembled the cage did realize the lock was bent, I suppose he didn't think it would break. At any rate, I had told two people that the lock didn't fit correctly and so forth when the cage first came in, but I didn't speak with the owner. From now on, if I'm at all dissatisfied with anything, I'm speaking directly to the owner, because I think the others answer with what they believe to be right, but don't always know what is right.

Right now the lock seems to be working fine. I'm glad because I really love that cage otherwise, and Roni uses every cubic inch of it.
 
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